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Results of search for 'an:7198' with limit(s): 'holdingbranch:LISPOLIS'
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Palmatier
Hill-Wilson
Bitner
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Your search returned 4 results.
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1.
Harvard business review on customer relationship management
Book
Publication
Boston : Harvard Business School Publishing, cop. 2001
Description
vii, 192 p. : il. ; 21 cm
Location
Biblioteca Universidade Europeia (Lispólis)
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2.
Relationship marketing
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Robert W. Palmer
Book
Publication
Cambridge : Marketing Science Institute, cop. 2008
Description
xiv, 142 p. ; 23 cm
Location
Biblioteca Universidade Europeia (Lispólis)
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3.
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
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Carolyn Blunt, Martin Hill-Wilson
Book
Publication
Chichester : Wiley, cop. 2013
Description
xii, 238 p. : il. ; 24 cm
Location
Biblioteca Universidade Europeia (Lispólis)
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4.
Services marketing
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Valarie A. Zeithaml, Mary Jo Bitner
Book
Publication
New York : McGraw-Hill, cop. 1996
Description
xx, 700 p. : il. ; 24 cm
Location
Biblioteca Universidade Europeia (QBN), Biblioteca IPAM Porto, Biblioteca Universidade Europeia (Lispólis)
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