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1. Harvard business review on customer relationship management Book Publication Boston : Harvard Business School Publishing, cop. 2001 Description vii, 192 p. : il. ; 21 cm LocationBiblioteca Universidade Europeia (Lispólis) Availability Available (1).

2. Relationship marketing / Robert W. Palmer Book Publication Cambridge : Marketing Science Institute, cop. 2008 Description xiv, 142 p. ; 23 cm LocationBiblioteca Universidade Europeia (Lispólis) Availability Available (1).

3. Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt, Martin Hill-Wilson Book Publication Chichester : Wiley, cop. 2013 Description xii, 238 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (Lispólis) Availability Available (1).

4. Services marketing / Valarie A. Zeithaml, Mary Jo Bitner Book Publication New York : McGraw-Hill, cop. 1996 Description xx, 700 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (QBN), Biblioteca IPAM Porto, Biblioteca Universidade Europeia (Lispólis) Availability Available (4). Reference (1).