Catálogo bibliográfico
Bibliographic catalog
Item type | Current location | Call number | Status | Notes | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Book | Biblioteca Universidade Europeia (Lispólis) | 658.81 HAR | Available | Doação Pinto e Castro | UE23496 |
Contents
Co-opting customer competence
Get inside the lives of your customers
The old pillars of new retailing
Want to perfect your company's service? Use behavioral science
Don't homogenize, synchronize
Firing up the front line
Preventing the premature death of relationship marketing
See your brands through your customer's eyes
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