Universidade Europeia - catalog › Results of search for 'Christian Grönroos'

1.

Service Management and Marketing : customer management in service competition / Christian Grönroos Book Publication West Sussex : John Wiley Sons, 2007 Description 483 p. LocationBiblioteca Universidade Europeia (QBN) Availability Available (1).

2.

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Service management and marketing : managing the service profit logic / Christian Grönroos Book Publication Hoboken : John Wiley & Sons, cop. 2015 Description ix, 522 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (Lispólis) Availability Available (1).

3.

Marketing y gestión de servicios : la gestión de los momentos de la verdad y la competencia en los servicios / Christian Grönroos ; prologos Philip Kotler y Jan Carlzon Book Publication Madrid : Diaz de Santos, 1994 Description XIX, 291 p. ; 24 cm LocationBiblioteca IADE-UE, Biblioteca IPAM Porto Availability Available (2).

4.

Marketing : gerenciamento e serviços / Christian Gronroos ; trad. Arlete Smille Marques ; rev. Saul Faingaus Bekin Book Publication Rio de Janeiro : Campus, 2003 Description 482 p. LocationBiblioteca IPAM Porto, Biblioteca IADE-UE Availability Available (1). Reference (1).

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	1.	Service Management and Marketing : customer management in service competition / Christian Grönroos Book Publication West Sussex : John Wiley Sons, 2007 Description 483 p. LocationBiblioteca Universidade Europeia (QBN) Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	2.	No cover image available Service management and marketing : managing the service profit logic / Christian Grönroos Book Publication Hoboken : John Wiley & Sons, cop. 2015 Description ix, 522 p. : il. ; 24 cm LocationBiblioteca Universidade Europeia (Lispólis) Availability Available (1). 1 2 3 4 5 Place hold Add to cart (remove)
	3.	Marketing y gestión de servicios : la gestión de los momentos de la verdad y la competencia en los servicios / Christian Grönroos ; prologos Philip Kotler y Jan Carlzon Book Publication Madrid : Diaz de Santos, 1994 Description XIX, 291 p. ; 24 cm LocationBiblioteca IADE-UE, Biblioteca IPAM Porto Availability Available (2). 1 2 3 4 5 Place hold Add to cart (remove)
	4.	Marketing : gerenciamento e serviços / Christian Gronroos ; trad. Arlete Smille Marques ; rev. Saul Faingaus Bekin Book Publication Rio de Janeiro : Campus, 2003 Description 482 p. LocationBiblioteca IPAM Porto, Biblioteca IADE-UE Availability Available (1). Reference (1). 1 2 3 4 5 Place hold Add to cart (remove)